At Dogs Bandana, we are dedicated to providing you with quality products for your furry friend. If for any reason you are not completely satisfied with your purchase, we offer a 14-day return window from the date of delivery.
Eligibility for Returns
To qualify for a return, the item must be unused, unworn, and in its original condition, with all tags and packaging intact. Proof of purchase, such as an order confirmation or receipt, is required for processing your return.
To initiate a return, please contact us at contact@dogsbandana.com.
Damaged or Incorrect Items
We recommend checking your order immediately upon delivery. If your item is damaged, defective, or if you have received the wrong product, please contact us as soon as possible so we can resolve the issue and arrange for a return or exchange.
Non-Returnable Items
Due to health and safety regulations, certain items cannot be returned if you change your mind. These exclusions will be clearly listed on the product page. Additionally, sale items and gift cards are non-returnable. If you have any concerns about a specific item, please feel free to reach out to us for clarification.
Exchanges
If you need to exchange an item, we suggest returning the original product and placing a new order for the replacement once your return has been processed.
Refund Process
Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or payment provider to complete the refund.
If 15 business days have passed since your refund was approved and you have not received it, please contact us at contact@dogsbandana.com for assistance.